Take a listen starting at 1:35 just after Amanda Berry hangs up. Did the dispatcher call her a fu**ing bitch?
I realize, from personal experience, how difficult and sometimes frustrating working with the public in any law enforcement capacity can be. Having said that, when you start to become that jaded, it’s time to re-evaluate or perhaps find another line of work.
You never, ever, let the caller off the line in that situation, let alone treat the caller like she’s being the biggest pain in the ass in your otherwise peachy day…
Dispatcher: “Talk to the police when they get there…talk to the police when they get there…talk to the police when they get there. We’ll send them as soon as we get a car open. I told you they’re on their way, talk to them when they get there”
Thank God this story has a happy ending, but Cleveland, it’s time to retrain your dispatchers.